Tools and models for computing and communications services / E. Michael Staman -- Developing office and information center components / Joan Day -- Academic computing : the challenges ahead / Stanley Warren -- The role and management of telecommunications in higher education / Alan Creutz -- Using fourth-generation tools in information management / R. Gregory Litaker -- Data administration and management / Richard L. McKinney ... [et al.] -- Decision support in the information age / Gerald W. McLaughlin, Josetta S. McLaughlin, Richard D. Howard -- Policies and practices for ensuring data integrity / E. Michael Staman.