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Electronic Book
Author Chang, C. M. (Ching Ming), 1935- author.

Title Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang.

Publication Info. New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Edition First edition.
Description 1 online resource (xiv, 130 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Series Service systems and innovations in business and society collection, 2326-2699
2014 digital library.
Service systems and innovations in business and society collection. 2326-2699.
Note Part of: 2014 digital library.
Bibliography Includes bibliographical references (pages 121-126) and index.
Contents Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.
Access Access restricted to authorized users and institutions.
Summary As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.
Note Title from PDF title page (viewed on January 4, 2014).
Subject Service industries.
Indexed Term strategic differentiation
operational excellence
service excellence
engineers and service professionals
skills and knowledge
innovation and technology
Genre/Form Electronic books.
Other Form: Print version: 9781606495445
ISBN 9781606495445 (paperback)
9781606495452 (electronic bk.)

 
    
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