The emerging consumer movement in education / Joan S. Stark -- The federal role / Robert H. Davidson, Richard W. Jonsen -- Clarifying roles and purposes / Elaine H. el-Khawas -- Dilemmas of disclosure / Nora Jean Levin -- Is more information better? / Joan S. Stark -- Legal rights to reasonable rules, fair grades, and quality courses / John H. Mancuso -- The many faces of consumerism / Joan S. Stark.