Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014.
Bibliography
Includes bibliographical references and index.
Contents
The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.
