"Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso.
Bibliography
Includes bibliographical references and index.
Contents
What makes total quality management work? -- Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- Seven old tools -- Baldrige award -- Key resources for TQM --
