| Description |
115 p. : ill., charts ; 23 cm. |
| Series |
New directions for institutional research, 0271-0579 ; no. 113 |
|
New directions for institutional research ; no. 113. 0271-0579
|
| Note |
"Spring 2002." |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Overview of knowledge management / Andreea M. Serban, Jing Luan -- Data mining and its applications in higher education / Jing Luan -- Building portals for higher education / Richard A. Pickett, William B. Hamre -- Customer relationship management / Michael Fayerman -- Organizational learning and the case for knowledge-based systems / Lisa A. Petrides -- Technologies, products, and models supporting knowledge management / Jing Luan, Andreea M. Serban -- Knowledge management : the "fifth face" of institutional research / Andreea M. Serban. |
| Subject |
Education, Higher -- Research.
|
|
Knowledge management.
|
|
Education, Higher.
|
| Added Author |
Serban, Andreea M.
|
|
Luan, Jing.
|
| ISBN |
0787962910 |
|
9780787962913 |
|
