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Author
Blunt, Carolyn.
Title
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
Publication Info.
Chichester, England : Wiley, 2013.
2013
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Available to Pittsburg State University patrons only.
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Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (252 pages) : illustrations
text rdacontent
computer rdamedia
online resource rdacarrier
Note
Includes index.
Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013).
Subject
Consumer satisfaction.
Customer relations -- Management.
Customer services.
Genre/Form
Electronic books.
Added Author
Hill-Wilson, Martin.
Ward, Andrew.
Other Form:
Print version: Blunt, Carolyn. Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation. Chichester, England : Wiley, c2013 xii, 238 pages 9781118662670
ISBN
9781118662670
9781118770566 (electronic bk.)
9781118662656 (electronic bk.)
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