Description |
xxii, 281 p. : ill. ; 24 cm. |
Bibliography |
Includes bibliographical references (p. 273-277) and index. |
Contents |
The background to Baldrige -- The Baldrige era -- Navigating Baldrige -- The Baldrige assessment process -- The Baldrige scoring and evaluation process -- The Baldrige structure -- The first pillar : leadership -- The second pillar : information and analysis -- The third pillar : strategic quality planning -- The fourth pillar : human resource development and management -- The fifth pillar : management of process quality -- The sixth pillar : quality and operational results -- The seventh pillar : customer focus and satisfaction -- The future of Baldrige -- Executive exercises -- Baldrige resources -- Community, state, industry-specific, and national quality awards -- |
Subject |
Malcolm Baldrige National Quality Award.
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|
Total quality management
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Added Author |
Bogan, Christopher E.
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ISBN |
0070269122 : $24.95 |
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