Vermont National Bank's socially responsible banking fund : the rich rewards of community lending -- Gun Denhart and Hanna Andersson : recycling clothes while building customer loyalty -- Prudential Insurance's living needs benefits : death benefits for the living -- Mario J. Antoci and American Savings Bank : cultivating the American dream -- Finast Supermarkets : the ultimate neighborhood market -- Rachel Hubka and Rachel's Bus Company : the little school bus company that could -- Lou Krouse and the National Payments Network : a creative alternative for the "unbanked" -- Equal opportunity at Inland Steel : how five managers transformed a corporate culture -- Julia Stasch of Stein & Company : fighting gender barriers in Chicago construction -- Barbara B. Roberts and FPG International : the power of the image -- DAKA international : coping with AIDS in the workplace -- Jack Stack and the Springfield ReManufacturing Corporation : when workers play the numbers game -- Rick Surpin and Cooperative Home Care Associates : up from welfare and into the boardroom -- Hal Rosenbluth and Rosenbluth International : putting the customer second and the employee first -- Howard Schultz and the Starbucks Coffee Company : employees as partners in growth -- The work/life programs of Fel-Pro, Incorporated : portrait of a family-friendly workplace -- Judy Wicks and the White Dog Cafe : table for six billion, please! -- Gail Mayville of Ben & Jerry's Homemade : going green at the Vermont ice cream machine -- GE Plastics' "share to gain" program : building corporate loyalty while rebuilding the community -- Merck & Co. : quandaries in developing a wonder drug for the Third World -- J. Irwin Miller : the rewards of servant-leadership -- James M. Rouse : bringing dignity and delight to American cities -- Frank Stanton : the man who built the Tiffany network -- The Maas family of Levi Strauss & Co. : a values-driven business in a global marketplace -- The Xerox Corporation : the pragmatic idealists.