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Author
Denton, D. Keith.
Title
Horizontal management : beyond total customer satisfaction / by D. Keith Denton.
Imprint
New York : Lexington Books ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1991.
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Call No.
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Status
Axe 2nd Floor Stacks
658.812 D435h
---
Available
Description
x, 211 p. : ill. ; 25 cm.
Bibliography
Includes bibliographical references and index.
Subject
Teams in the workplace.
Management -- Employee participation.
Customer relations.
ISBN
0669269360 : $24.95
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