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Author
Kunas, Michael.
Title
Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas.
Publication Info.
Ely, Cambridgeshire : IT Governance Publishing, [2012]
2012
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Edition
Third edition.
Description
1 online resource (109 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Note
Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
Subject
Business enterprises -- Computer networks.
Industrial management.
Information technology -- Management.
Genre/Form
Electronic books.
ISBN
9781849284424
9781849284431 (electronic bk.)
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