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Title
New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk.
Imprint
[Bradford, England] : Emerald Group Pub., 2004.
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Available to Pittsburg State University patrons only.
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Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
p. 120-260 : ill.
Series
Managing service quality ; v. 14, no. 2/3, 2004
Managing service quality ; v. 14, no. 2/3, 2004.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer services.
Customer relations.
Genre/Form
Electronic books.
Added Author
Kandampully, Jay.
Fisk, Raymond P.
ProQuest (Firm)
ISBN
086176949X
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