Four practical revolutions in management : systems for creating unique organizational capability / Shoji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others.
Imprint
Boca Raton, FL : CRC Press ; Cambridge, Mass. : Center for Quality of Management, [2007], c2001.
Includes bibliographical references (p. 707-727) and index.
Contents
The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods.
