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Electronic Book
Author Spector, Robert, 1947- author.

Title The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.

Publication Info. Hoboken, New Jersey : Wiley, 2017.
2017

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Edition Third edition.
Description 1 online resource (164 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Note Includes index.
Description based on print version record.
Subject Nordstrom (Firm) -- Management.
Customer services -- United States -- Handbooks, manuals, etc.
Department stores -- United States -- Management.
Genre/Form Electronic books.
Added Author Reeves, Breanne O., 1980- author.
Other Form: Print version: Spector, Robert, 1947- Nordstrom way to customer experience excellence : creating a values-driven service culture. Third edition. Hoboken, New Jersey : Wiley, c2017 approximately 164 pages 9781119375357 2017019609
ISBN 9781119375357
9781119375371 (electronic bk.)
9781119375388 (electronic bk.)

 
    
Available items only