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Author
Rosander, A. C. (Arlyn Custer), 1903-
Title
The quest for quality in services / A.C. Rosander.
Imprint
Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, c1989.
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Status
Axe 2nd Floor Stacks
658.562 R71q 1989
---
Available
Description
ix, 568 p. : ill. ; 24 cm.
Bibliography
Bibliography: p. 553-556.
Note
Includes index.
Subject
Service industries -- Management.
Service industries -- Quality control.
Consumer satisfaction.
Indexed Term
Consumer satisfaction
Service industries Management
Service industries Quality control
ISBN
0527916447
9780527916442
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