Description |
115 p. : ill., charts ; 23 cm. |
Series |
New directions for institutional research, 0271-0579 ; no. 113 |
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New directions for institutional research ; no. 113. 0271-0579
|
Note |
"Spring 2002." |
Bibliography |
Includes bibliographical references and index. |
Contents |
Overview of knowledge management / Andreea M. Serban, Jing Luan -- Data mining and its applications in higher education / Jing Luan -- Building portals for higher education / Richard A. Pickett, William B. Hamre -- Customer relationship management / Michael Fayerman -- Organizational learning and the case for knowledge-based systems / Lisa A. Petrides -- Technologies, products, and models supporting knowledge management / Jing Luan, Andreea M. Serban -- Knowledge management : the "fifth face" of institutional research / Andreea M. Serban. |
Subject |
Education, Higher -- Research.
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Knowledge management.
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Education, Higher.
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Added Author |
Serban, Andreea M.
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|
Luan, Jing.
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ISBN |
0787962910 |
|
9780787962913 |
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