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Title
The Service encounter : managing employee/customer interaction in service businesses / edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant.
Imprint
Lexington, Mass. : Lexington Books, c1985.
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Location
Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 Se69
---
Available
Description
x, 338 p. : ill. ; 24 cm.
Series
The Advances in retailing series
Bibliography
Includes bibliographies and index.
Subject
Service industries.
Retail trade.
Customer relations.
Added Author
Czepiel, John A.
Solomon, Michael R.
Surprenant, Carol F.
ISBN
0669082732 (alk. paper)
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