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Record 9 of 233
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Author
Hayes, Bob E., 1963- author.
Title
Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
Publication Info.
Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Connect to
Available to Pittsburg State University patrons only.
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Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (432 pages) : illustrations
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography
Includes bibliographical references and index.
Note
Description based on print version record.
Subject
Customer loyalty.
Consumer satisfaction.
Customer services.
Genre/Form
Electronic books.
Other Form:
Print version: Hayes, Bob E. Beyond the ultimate question : a systematic approach to improve customer loyalty. Milwaukee, Wisconsin : ASQ Quality Press, 2009 xxxiii, 396 pages ; 24 cm 9780873897723 (OCoLC)ocn401714618 (DLC)10929596
ISBN
9780873897723 (alk. paper)
0873897722 (alk. paper)
9780873897723 (electronic bk.)
Available items only
