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Subjects (1-26 of 26)
Customer Loyalty
1
Print Material
 

151 quick ideas to get new customers


Wilson, Jerry R., 1944-2005.
Franklin Lakes, NJ : Career Press, 2005. 2005

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 Axe 2nd Floor Stacks  658.812 W694o 2005    ---  Available
2
Print Material
 

Achieve sales excellence : the 7 customer rules for becoming the new sales professional


Stevens, Howard, 1941-
Avon, Mass. : Platinum Press, c2007. 2007

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 Axe 2nd Floor Stacks  658.804 St47a 2007    ---  Available
3
Electronic Book
 

Brand advocates turning enthusiastic customers into a powerful marketing force


Fuggetta, Rob.
Hoboken, N.J. : Wiley, 2012. 2012

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4
Electronic Book
 

Brand real how smart companies live their brand promise and inspire fierce customer loyalty


Vincent, Laurence.
New York : American Management Association, 2012. 2012

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5
Print Material
 

The culting of brands : when customers become true believers


Atkin, Douglas.
New York : Portfolio, c2004. 2004

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 Axe 2nd Floor Stacks  658.8343 At51c 2004    ---  Available
6
Print Material
 

Customer share marketing : how the world's great marketers unlock profits from customer loyalty


Osenton, Tom.
Upper Saddle River, N.J. : Financial Times Prentice Hall, c2002. 2002

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 Axe 2nd Floor Stacks  658.812 Os2c 2002    ---  Available
7
Electronic Book
 

Customer winback how to recapture lost customers and keep them loyal


Griffin, Jill.
San Francisco : Jossey-Bass, c2001. 2001

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8
Print Material
 

Customers for keeps : 8 powerful strategies to turn customers into friends and keep them forever


Geller, Lois K., 1944-
Avon, Mass. : Adams Media, c2002. 2002

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9
Electronic Book
 

La estrategia CRM : las claves para aumentar y fidelizar a la clientela


Delers, Antoine, author.
[Place of publication not identified] : 50Minutos.es, [2017] 2017

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10
Electronic Book
 

Exceptional service, exceptional profit the secrets of building a five-star customer service organiz


Inghilleri, Leonardo.
New York : American Management Association, 2010. 2010

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11
Electronic Book
 

From voices to results-voice of customer questions, tools and analysis : proven techniques for under


Coppenhaver, Robert, author.
Birmingham ; Mumbai : Packt Publishing, 2018. 2018

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12
Electronic Book
 

Igniting customer connections : fire up your company's growth by multiplying customer experience & e


Frawley, Andrew, author.
Hoboken, New Jersey : Wiley, 2015. 2015

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13
Print Material
 

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syst


Johnson, Michael D. (Michael David)
San Francisco : Jossey-Bass, c2000. 2000

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14
Electronic Book
 

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenlo


Gerdes, Sina, author.
Hamburg, [Germany] : Diplomica Verlag, 2016. 2016

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15
Electronic Book
 

Keep your customers : how to stop customer turnover, improve retention and get lucrative, long-term


Cudby, Ali, author.
New York, New York : Morgan James Publishing, [2020] 2020

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16
Print Material
 

Lessons in loyalty : how Southwest Airlines does it : an insider's view


Grubbs-West, Lorraine.
Dallas : CornerStone Leadership Institute, c2005. 2005

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 Axe 3rd Floor Stacks  387.7065 G921 2005 c.2  ---  Available
 KTC Book Collection  387.7065 G92l 2005    ---  Available
17
Electronic Book
 

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs


Hoffmann, Nicolas, 1983- author.
Frankfurt am Main, Germany : PL Academic Research, an imprint of Peter Lang GmbH, [2013] 2013

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18
Electronic Book
 

Marketingziel Kundenbindung die Kundenkarte im Einzelhandel


Sielhorst, Thomas vor der.
Hamburg : IGEL Verlag, 2009. 2009

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19
Print Material
 

Researching customer satisfaction & loyalty : how to find out what people really think


Szwarc, Paul.
London : Kogan Page, 2005. 2005

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 Axe 2nd Floor Stacks  658.8343 Sz81r 2005    ---  Available
20
Electronic Book
 

Secret service hidden systems that deliver unforgettable customer service


DiJulius, John R., 1964-
New York : AMACOM, c2003. 2003

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21
Print Material
 

The ultimate question : driving good profits and true growth


Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, c2006. 2006

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 Axe 2nd Floor Stacks  658.1554 R271u 2006    ---  Available
22
Electronic Book
 

The wallet allocation rule : winning the battle for share



Hoboken, New Jersey : Wiley, 2015. 2015

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23
Electronic Book
 

What's the secret? to providing a world-class customer experience


DiJulius, John R., 1964-
Hoboken, N.J. : Wiley, c2008. 2008

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24
Print Material
 

Why customers come back : how to create lasting customer loyalty


Lawfer, Manzie R., 1946-
Franklin Lakes, N.J. : Career Press, c2004. 2004

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 Axe 2nd Floor Stacks  658.8343 L42w 2004    ---  Available
25
Electronic Book
 

Wired and dangerous how your customers have changed and what to do about it


Bell, Chip R.
San Francisco : Berrett-Koehler Publishers, c2011. 2011

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Customer Loyalty Mathematical Models
26
ElectronicResource GovDoc
 

Naked exclusion by a dominant supplier exclusive contracting and loyalty discounts


DeGraba, Patrick J.
Washington, DC : Bureau of Economics, Federal Trade Commission, [2010] 2010

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